We endeavour to respond to all complaints within five working days.

Please note: None of the following terms and conditions affect your statutory rights as a consumer.

Our Contact details:

Love2knit

61 Laburnum Road Fareham Hants PO16 0SN United Kingdom

Phone: 01329 310654

Fax:

Email:

We accept payment by major credit cards (via WorldPay). You may also pay by cheque or postal order. We require three working days from the date of receipt to clear a cheque. Your order will then be despatched.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please be aware that although every effort has been made to try to accurately reproduce colours, your monitor / PC may not be able to exactly reproduce the range of colours that we display on our site.

When ordering yarn, please order enough to complete your garment or item that you are knitting. This is because we cannot guarantee that future orders will come from the same dye batch. This could mean that there is some colour variation between orders.

If you have any questions regarding our charges, please do not hesitate to contact us.

Business hours for contact are 9.00am-5.00pm

Note: Phone calls are charged for a standard BT line - you will be charged by your phone company at national or local call rates depending on your location. We do not operate a premium or lo-call line.

We will only use the information we collect about you lawfully and keep it secure - in line with the requirements of the Data Protection Act 1998.

The information we collect is that provided by you during the order process. This information includes: your name, address, telephone number, e mail address. This information is SOLELY used to process your order in an efficient manner.

Neither your e-mail address nor any information as provided in the order process will be used by us for marketing purposes or be disclosed to any third party.

Your e-mail address is only used to send an automated receipt of your order, a notification of your order despatch and to communicate with you regarding your order (out of stock information for example)

The information supplied by you during the order process is deleted from our systems once your order is completed.

Any queries or concerns regarding our privacy policy should be sent to

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Optionally a cookie can be used to store your contact details on your computer to simplify subsequent orders (your personal details are automatically inserted into our order form). We do NOT use cookies to track your Internet movements (referral tracking).

Under these regulations you can cancel your order from the moment your order is received until seven working days after the goods are received. You do not need to give a reason for cancellation or return - just e-mail quoting your order number and your wish to cancel/return in accordance with the DSR 2000. There is no charge for this provided your order has not been despatched.

Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be un-used and be received in a re-saleable condition including all accessories, packaging etc. In the case of our patterns, these are sent in a sealed plastic wrapping. This wrapping constitutes original packaging and damage to this will invalidate its return.

A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund

Full details of the EU Distance Selling Directive (DSR 2000) can be found here.